We at Rocket Industrial understand that you need your order as soon as possible, so we do everything we can to ship your order within 24 hours from the date of purchase. We ship during regular business hours, Monday through Friday. If, for some unexpected reason, an item won't be delivered within our standard 7 to 12 business days, a member of our Rocket Industrial team will contact you with an update when to expect the item.
When an item exceeds standard UPS or USPS delivery options because it is too large or heavy, we will ship using a freight carrier. Freight deliveries are made using a semi trailer or box truck because of the delivered items being fastened to a pallet and requiring a fork lift or pallet truck to transport on and off the truck. Lift gate service to our residential/commercial customers is available and needs to be identified during the checkout process. You should select lift gate service if you do not have a loading dock and forklift at your facility or residence to receive a pallet delivery.
Our freight carriers require a valid phone number for their driver to contact you to allow successful delivery of the heavy and/ or large shipments. They will contact you by phone prior to driving to your location to ensure you are available to receive your order. Not providing a valid number may result in delayed or failed shipments, as well as redelivery and/or storage fees.
All freight orders are F.O.B. shipping point. The sales transaction is completed at the time of pick up by the freight company. The buyer is responsible from the point of pick up for any fees resulting from unsuccessful or delayed delivery. We will do everything possible to obtain and provide accurate contact information to ensure delivery occurs as expected and without added expense to our client.
Your satisfaction is our top priority and we want to make returns simple:
Open and inspect your products for damages before signing any bill of lading or accepting any UPS packages. All damage claims should be made with the carrier at that time.
We accept credit cards, money orders, personal/business checks, purchase orders and wire transfers for payments on all U.S. based orders. Credit card orders are processed on a 1 business day lag. All money orders and personal/business checks will be held for up to 7 business days following receipt of payment in order for funds to clear. Wire transfer payments are processed immediately upon receipt from our financial institution.
Coupons, rebates, and other discounts are applied to credit card purchases and are applied at the point of purchase.
In rare occasions, pricing displayed on the website may be inaccurate. We have to reserve the right to fix/cancel orders based on errors posted on our site. This applies to items priced above or below the current correct price.
Rocket Industrial reserves the right to substitute private-brand or other equivalent merchandise when an item is out of stock or on back order, to allow us to complete your order.
To set up your Rocket Industrial online account for tax exemption status, please create a login for your organization. Once the login is created, upload a copy of your tax certificate or fill out the tax exemption form within your account. Within one business day, you will receive an email letting you know that your tax certificate has been approved and applied to your account. You will then be able to place tax-exempt orders through our website and your tax-exempt status will be applied to all future purchases.
You can shop at Rocket Industrial online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing, including:
We respect and are committed to protecting your privacy. All information is regarded as confidential. Only a very limited number of qualified Rocket Industrial personnel are able to view this information. Your business information is never sold or borrowed to other companies or organizations. All credit card information is immediately destroyed after your transaction is completed.
Our website uses a remarketing service to advertise on third party websites to previous visitors of our site. We use 'Cookies', which are unique identifiers that enable our systems to recognize your device and to provide more relevant ads to be served to you in the future. These cookies contain data about our visitors, which includes information about the source of the visitor (where you came from) and keywords used to guide the visitor to our website (how you found our website).
We value your privacy, and any information collected will be kept confidential in accordance with our privacy policies. Your information will not be sold, exchanged, transferred or given to outside vendors without your consent, other than for purposes of providing you with the product or service intended. Personally identifiable information will not be released.
Any of the information we collect from you may be used in one of the following ways: