Your satisfaction is our top priority and we want to make returns simple:
Returns on items accepted within 30 days of delivery.
Return labels that are generated expire after 14 days.
Return shipping costs are our clients responsibility, unless Rocket Industrial is at fault.Charges will be deducted from final credit value.
Up to 20% restocking fee will be deducted from the refund items that are opened or no longer have the original packaging.
Vacuums are non-returnable, operational issues for vacuums and equipment are covered under the manufacturers equipment specific warranty. Please call us for service options if operational issues exist.
Parts orders and special ordered items require approval prior to return.
Credit can be expected within 14 days after the item is delivered back to us. Some circumstances may require longer processing time.