Rocket Industrial's Employee Spotlight series highlights a different employee every month, offering an inside look at our company culture and the awesome people who work here.
This month's employee spotlight features Senior Electromechanical Service Technician, Brian Garvin. Brian has worked at Rocket for 4 years and is a dedicated member of our Gear Up™ service department.
Describe your role.
I repair equipment for Rocket's customers, lead the team of service department technicians, answer equipment service questions, sell service programs to customers, and help source parts. I also perform preventative maintenance on the winder for our interleave operation.
What is something you are proud to have accomplished at Rocket?
Some equipment vendors require distributors to have technicians who meet certain levels of training to sell and service their equipment. I worked with our vendors to set up Polychem training and achieved Nilfisk "Silver Service Status" for Rocket. This status means our techs have gone through autonomous scrubber training and are factory-trained to perform repairs on Nilfisk equipment. I am also proud of growing the preventative maintenance program to reduce machine failure and maximize the total lifespan of our customers' equipment.
What are some current packaging trends you are seeing? Anything relating to packaging equipment and repair?
From a service viewpoint, I have noticed a decline in the number of maintenance techs among our customers and fewer companies servicing packaging equipment. These trends generate more calls to Rocket's service department to provide expert customer service for equipment needs, parts sourcing, preventative maintenance, and more.
What do you like to do in your free time?
I have been fishing my whole life. I would say it's my favorite out of the many hobbies I have. I learned to fish from watching others and picking up their techniques. When I was a young boy, I would go fishing with my grandmother as she rowed the boat around the lake. I enjoy the challenge of putting together the right strategy based on the lake. This strategy includes choosing the color bait, forming a pattern, and navigating to different spots for competitive angling in tournament settings.
Any other fun facts?
My teammate and I hold a record for the largest musky registered at 47.75" in the 46-year history of the annual "Paul's Pro-AM Musky Tournament" held in Eagle River, Wisconsin.