Creating your own Rocket Industrial personal account has many benefits:
At Rocket Industrial, we deliver exceptional customer service that builds lasting partnerships and empowers businesses to grow. During Customer Service Week, we’re proud to highlight the professionals who provide the reliable, approachable, and knowledgeable support our customers depend on every day.
Our customer service representatives (CSRs) are the first point of contact for many of our customers. They answer questions, solve challenges, and ensure orders run smoothly from start to finish. They work alongside our sales, operations, and finance teams to create a seamless experience that eliminates delays, prevents costly errors, and gives customers peace of mind knowing their success is always a priority.
Kelly, Lauri, Dave, Maggie, Norene, Cheri, Carrie, Lora, Tim, Jonathan, Angela, & Jake
One of the things that differentiates Rocket Industrial as a preferred packaging supplier is our outstanding customer service. Our team simplifies processes, delivers valuable insights, and empowers customers to make decisions that improve their business.
Here’s what our sales team says about working alongside them:
"I consider a customer service rep's role crucial to the success of my business. An effective and efficient CSR reduces my concerns about maintaining current accounts, allowing me to build more business. But, most importantly, my customers are the biggest beneficiaries! Their confidence and trust in Rocket grow deeper and stronger as they work with our CSRs. And, in my 18 years at Rocket Industrial, I consider myself very fortunate to have had, and still have, the best CSRs in the business! Thank you! Thank you! Thank you!"
- Delbert Gingerich, Senior Account Manager
"I have been in sales for 20 years, and customer service is an extension of my business. The customer service reps I have worked with at Rocket Industrial have been the best. They listen to customers and make decisions by putting their needs first to make them feel important. I am very blessed by working with the best CSRs in my career at Rocket Industrial. I cannot thank them enough for their support of our business."
- Tod Peabody, Senior Account Manager
The impact of our customer service team is best reflected in the words of our customers. Here are just a few examples of the positive reviews they’ve received:
See more customer feedback on our Trustpilot page, where businesses share how Rocket Industrial delivers reliable service and support.
Our team is here to make packaging easier, smarter, and more sustainable. From supplies to equipment to trusted support, we’re committed to helping your business succeed. Contact us today to get started.
