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Client satisfaction is paramount to any business. At Rocket Industrial, our customer service team supports you by being ready to answer all transactional and account-related questions to make sure your needs are being met and managed to the highest standards. We treat every interaction as a chance to strengthen relationships, exceed your expectations, and help your business grow. Meet the team here to answer any questions you may have and learn how they make a difference every day at Rocket Industrial.
Thank you to the outstanding individuals who power Rocket Industrial's customer service team! We appreciate the hard work you do every day to serve the needs of our customers and support our sales team.
We hire people driven by the desire to help others. Doing the right thing is what customer service is all about! It means simplifying processes, empowering the team to make decisions that improve your experience. Before making any decision, we ask ourselves, "How will it impact our customers, their loyalty, make them raving fans?"
When we do surveys with our customers, whenever there is a question relating to what differentiates Rocket or what makes us a preferred supplier, many of the responses mention our outstanding customer service.
"I consider a customer service rep's role crucial to the success of my business. An effective and efficient CSR reduces my concerns about maintaining current accounts allowing me to build more business. But, most importantly, my customers are the biggest beneficiaries! Their confidence and trust in Rocket grow deeper and stronger as they work with our CSRs. And, in my 14 years at Rocket Industrial, I consider myself very fortunate to have had, and still have, the best CSRs in the business! Thank you! Thank you! Thank you!"
- Delbert Gingerich, Territory Manager
"I have been in sales for 20 years, and customer service is an extension of my business. The customer service reps I have worked with at Rocket Industrial have been the best. They listen to customers and make decisions by putting their needs first to make them feel important. I am very blessed by working with the best CSRs in my career at Rocket Industrial. I cannot thank them enough for their support of our business."
- Tod Peabody, Territory Manager
"I rarely bother with reviews, but Rocket Industrial deserves kudos for excellent customer service. They were fast and friendly about helping us get a replacement when our shipment was "lost." They also have great pricing. They have earned our business. Thank you. A+ for Customer Service."
- Customer Review from Harry via Trustpilot®
No matter what the issue, we step up to the plate and take care of our customers. Customer-focused people and companies do the right thing.
Our dedicated customer service team provides a highly responsive, approachable, and reliable service experience unmatched in the industry. With years of experience, we can ensure you that no challenge is too big for our team, and they will be able to provide you with the resources you need to succeed. When you work with Rocket Industrial, you'll always have a strong support team, just one call away. Driven to serve, drawing inspiration from one another and our great customers, we look forward to being put to the test!
