Client satisfaction is paramount to any business, and our customer service team provides support and answers for all our customers. We treat every interaction as a chance to strengthen relationships, exceed expectations, and help businesses grow.
Thank you to our outstanding customer service team! We appreciate your hard work and dedication to our customers and the Rocket Industrial team.
Kelly, Lauri, Dave, Lindsey, Norene, Cheri, Julene, Lora, Tim, Sabrina, & Angela
One of the things that differentiates Rocket as a preferred supplier is our outstanding customer service. Our team simplifies processes and empowers our customers to make decisions that improve their businesses. Before making any decision, we ask ourselves, "How will it impact our customers and their loyalty, making them raving fans?"
"I consider a customer service rep's role crucial to the success of my business. An effective and efficient CSR reduces my concerns about maintaining current accounts allowing me to build more business. But, most importantly, my customers are the biggest beneficiaries! Their confidence and trust in Rocket grow deeper and stronger as they work with our CSRs. And, in my 14 years at Rocket Industrial, I consider myself very fortunate to have had, and still have, the best CSRs in the business! Thank you! Thank you! Thank you!"
- Delbert Gingerich, Territory Manager
"I have been in sales for 20 years, and customer service is an extension of my business. The customer service reps I have worked with at Rocket Industrial have been the best. They listen to customers and make decisions by putting their needs first to make them feel important. I am very blessed by working with the best CSRs in my career at Rocket Industrial. I cannot thank them enough for their support of our business."
- Tod Peabody, Territory Manager
"I rarely bother with reviews, but Rocket Industrial deserves kudos for excellent customer service. They were fast and friendly about helping us get a replacement when our shipment was "lost." They also have great pricing. They have earned our business. Thank you. A+ for Customer Service."
- Customer Review from Harry via Trustpilot®
Our dedicated customer service team provides a highly responsive, approachable, and reliable service experience unmatched in the industry. With years of experience, we can ensure no challenge is too big for our team, and they will be able to provide you with the resources you need to succeed. When you work with Rocket Industrial, you'll always have a strong support team just one call away.