Rocket Industrial Policies
All items ordered on line are shipped prepaid and charges added at check out. We have no minimum shipping charge or handling fees. If you wish to have your order shipped collect, please call 800-826-4405 to place your order.
Machines are shipped Freight on Board - ship point, by trucking company regulations, this means that once the machine is loaded on the truck it is the responsibility of the receiver.
Tips to properly receive freight by a national carrier:
- Stay in contact with your supplier to find out when your shipment was shipped, what carrier it was given to, and an approximate arrival date.
- On arrival, inspect the shipment immediately for obvious signs of damage. (This includes any damage to an outer covering or external box, if the outer box is bent, crushed or has a hole in it, immediately open and inspect for "Unseen or Hidden Damage).
- The carrier's driver will help you receive your shipment and answer your questions, when you've determined that the condition and quantity of your freight is acceptable,the driver will ask you to sign the delivery receipt. The driver will provide you with a copy, taking the signed copy with him (as a delivery receipt) for his employer's records.
- If you see or suspect internal damage, make a note on the drivers delivery receipt prior to signing. (Possible unseen damage) When a carrier receives a signed delivery receipt with no exceptions, it is called a "clear delivery." Clear deliveries generally mean everything went smoothly: success both for shippers and for consignees.
- Sign the delivery receipt.
In the case of a defective product, please call 1-800-826-4405 to talk with a customer service representative to arrange for a replacement or return within 15 days of receipt of the product.
Items must be returned in new, unused condition. All items must be returned in the full quantities in which they were ordered and we reserve the right to reject returns on used or mishandled products.
Food Packaging products can only be returned for manufactures defect.
Shipping charges for defective items are refundable and we will arrange for return shipping. For all other returns, the return shipping cost is the responsibility of the customer and the initial shipping charges may not be refundable.
All returned items must be in the original packaging, complete and unused and maybe subject to a restocking fee not to exceed 25%. In the case of exchange the restock fee may be waived.
Refunds are provided after the manufacturer has received, evaluated, verified the defect and issued credit to RocketIndustrial.com. Please allow 3-4 weeks for manufacturer evaluation.
Last Updated: 5-1-2014
What Information is Collected
Our implementation of Universal Analytics supports Display Advertising which makes use of the third-party DoubleClick cookie to facilitate Remarketing with Universal Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, and Universal Analytics Demographics and Interest Reporting. Using Remarketing with Universal Analytics enables us to advertise online by allowing third-party vendors, including Google, to show our ads on sites across the internet. Universal Analytics Demographics and Interest Reporting uses data from Google's interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Universal Analytics to help us better understand the visitors to our website so we can improve their experience. You may customize your Ads Settings in Google, or optionally opt-out of the DoubleClick cookie altogether.
When creating an account, you will be asked for some basic information such as name, contact information (including email address), and demographic information (including mailing address) which will be used to facilitate better service to you such as providing your order history. You may also checkout as a guest, in which case the same information is required to process the order, but an account will not be created for you to store, update, and manage your information. If at any time you enter your email address, including checking out as a guest, your email address is stored so that we can follow up with you even if you fail to complete the order. However, we provide an unsubscribe link in the follow up email so that you can remove your email address from our records if you wish.
Cookies and Web Beacons
RocketIndustrial.com and third-party vendors, including Google, use first-party cookies (such as the Universal Analytics cookie), third-party cookies (such as the DoubleClick cookie), and web beacons together to inform, optimize, and serve ads based on someone's past visits to our website, and also to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.
We also use first-party cookies to enable various feature of our site, such as remembering your preferences and enabling the shopping cart. We make use of third-party cookies to add functionality like suppressing offers you have previously declined, managing the availability of our live help, and providing access to social networks. Web beacons are used to facilitate the processing of information and can be used to improve the user experience on our site (for example they may be used to improve page loading speed on your device).
What Information is Shared
RocketIndustrial.com does not voluntarily share any information we collect with third-parties for commercial purposes. Your information may be shared with:
Third-Party Service Providers: To provide quality customer service, we utilize other companies for services including, but not limited to, shipping, processing credit card payments, analyzing data, and sending email and postal mail. Your personal information can be accessed by these third-parties in order to perform their functions, but they are not permitted to use it for other purposes.
Legal Compliance: We will cooperate with legal authorities to provide them with any information required to fulfil compliance with the law.
Protection of RocketIndustrial.com and Others: We may release information to protect the rights and safety of RocketIndustrial.com, our users, and others.
Business Transfers: If RocketIndustrial.com buys another business unit, this unit will gain access to the information RocketIndustrial.com has collected. Likewise, if RocketIndustrial.com is bought by or merges with another company, whether voluntarily or involuntarily, control of the information RocketIndustrial.com has collected will be transferred to the new business unit.
Security of Your Information
RocketIndustrial.com uses 128-bit encryption with TLS 1.2 on areas of our site that require you to provide personal and account information. We only show the last four digits of your credit card on order confirmations, and do not store your credit card number (just the last four digits for order validation purposes). However, we recognize and acknowledge that there are inherent risks with Ecommerce, and we cannot guarantee security. We encourage you to be proactive by keeping your browser and operating system updated and logging off our site when you are finished. Please contact us immediately if you believe your account has been compromised.
Accessing and Updating Your Personal Information
If you create an account with on our site, you may log in to access your account information. You are also able to update your personal information after logging in. Please contact us if you want to remove your account, and we would be happy to assist you.
Your Privacy Options
You may opt-out of Universal Analytics if you do not wish to provide anonymous information via this Google platform. You may also customize your Ads Settings in Google, or optionally opt-out of the DoubleClick cookie, to limit targeted advertisements.
We provide an unsubscribe link at the bottom of our promotional emails so that you can discontinue the correspondence and remove your email from our list.
You may update your personal information online by logging into your account. Please contact us if you want to remove your account, and we would be happy to assist you.
You may choose to disable all cookies. This will prevent information from being collected; however it will also prevent you from adding items to your cart or checking out online.
RocketIndustrial.com is owned and operated in the United States of America. Non-US users should take note that any information gathered on our site is transferred to the United States. By using RocketIndustrial.com you consent to this transfer and acknowledge that you understand that the privacy of the information we gather is subject to the laws of the United States which may or may not provide the same level of protection as your country.
Children and Privacy
RocketIndustrial.com is not directed towards an audience of children under the age of 13. We do not knowingly collect information from children under the age of 13 (unless verified parental consent is provided), and if it is discovered it will be deleted from our records. We realize that children may not fully understand the implications of this policy in order to make an informed decision about their privacy, and encourage parents and guardians to involve themselves in their children’s online habits in order to provide guidance and ensure that their children’s privacy is protected. RocketIndustrial.com does not sell products or services to children under the age of 18 without the consent of a parent or guardian.
If you have any questions about this policy and how it affects you, please contact us. You can email info@RocketIndustrial.com, call 1-800-826-4405, or write us at Rocket Industrial 8101 International Drive Wausau, WI 54401.